Case Study: CitySoft achieves over 95% document accuracy with Affinda

How CitySoft achieves over 95% document accuracy for their clients with Affinda

CitySoft, a provider of ERP and software solutions, was facing challenges with an outdated accounts payable automation system that relied on error-prone OCR and required manual template creation for each supplier. This led to low accuracy and high maintenance, frustrating their clients. They sought a new, highly accurate Australian-based AP solution to deliver true automation and needed a vendor like Affinda for responsive local support.

Affinda implemented its AI-powered document processing solution, which extracts data from diverse invoice formats without templates. The system integrates directly with CitySoft's ERP platforms, and its accuracy dramatically improved from 40% to over 95%. This drastically reduced manual intervention and errors, significantly boosted customer satisfaction, and freed up finance teams to focus on more strategic tasks.

CitySoft

Dan Southern

Sage X3 Practice Manager