Case Study: Alcatel-Lucent achieves real-time personalized customer experiences and reduced churn with Aerospike

Alcatel-Lucent - Customer Case Study

Alcatel‑Lucent, partnering with Aerospike, tackled a pressing telco problem: legacy billing systems couldn’t keep up with the explosion of smartphone data and modern, data‑centric services. Carriers faced scale, accuracy, rigidity and integration issues that stifled innovation and degraded customer experience, creating a need for real‑time applications that map usage to billing, enable self‑service, and deliver personalized offers to reduce churn.

Alcatel‑Lucent built a real‑time usage and billing application on Aerospike’s flash‑optimized, in‑memory NoSQL database to provide predictable low latency, high throughput, cross‑data‑center replication and high availability. The solution enabled timely, personalized offers and notifications, improved billing accuracy and system integration, and delivered substantial cost and performance gains (up to 10x faster or 1/10th the cost versus legacy/homegrown options), helping carriers grow revenue and retain customers.

Alcatel-Lucent