Case Study: Multimoney achieves faster mobile banking and higher retention with Aerolab

Multimoney cuts onboarding to under 2 minutes with Aerolab

Multimoney, a financial services company providing access to credit for underbanked customers across Latin America, faced challenges with a slow and laggy mobile app that hindered customer onboarding and retention. They partnered with Aerolab to redesign the app, add new financial products like revolving loans, and dramatically improve its performance and user experience for different markets.

Aerolab implemented a comprehensive solution involving research, design, and development. They rebuilt the app using React Native for cross-platform efficiency, created a modular design system for different countries, and optimized API performance to eliminate lag. The results were significant: new customers could now sign up and make a transaction in under two minutes, leading to a dramatic increase in customer retention and app store ratings improving from 2 to 4 stars.

Multimoney