Case Study: DeAcero improves order visibility and perfect order service with Aera Decision Cloud

Global steel producer chooses Aera Decision Cloud™ to transform supply chain and customer experience

DeAcero, a global steel producer, faced challenges in its order management process due to a lack of real-time visibility and reliable data. The company needed to improve its perfect order service metric and enhance customer communications throughout the order lifecycle, all while managing rapid growth with disparate homegrown systems. They turned to Aera Technology and its Aera Decision Cloud platform to address these issues.

Aera Technology delivered a tailored solution that provided end-to-end visibility and proactive risk management. The implementation of an Order Lifecycle Management Skill and a digital control tower helped DeAcero identify delivery risks and automate recommended actions. As a result, DeAcero improved its perfect order metric by 1-2 percentage points each month, eliminated manual analysis efforts, and gained the agility to better serve its customers.

DeAcero

Raul Gutierrez

VP Supply Chain