Case Study: a large and broadly based healthcare company improves customer experience with Aera Decision Cloud

Global healthcare leader uses Aera Decision Cloud™ to improve the customer experience

A large and broadly based healthcare company faced the challenge of improving its end-to-end customer experience, particularly with its available-to-promise estimations. Due to its wide and diverse product portfolio, the company needed a cognitive, flexible, and agile platform from Aera Technology that could adapt in near real-time to provide customers with accurate and reliable delivery dates.

The solution involved implementing Aera Technology's Decision Cloud and its Aera Available-to-Promise Skill. This provided a single source of truth for order dates by harmonizing data from dozens of ERP systems. The results included a significant increase in the accuracy of delivery dates and customer satisfaction, a reduction in supply inefficiencies and excess inventory, and improved service levels that became a competitive differentiator for the company.