Case Study: Watches of Switzerland achieves seamless, secure omnichannel payments with Adyen

Watches of Switzerland - Customer Case Study

The Watches of Switzerland Group — a family of luxury retail brands including Mappin & Webb, Goldsmiths and Mayor’s Jewelers — needed a payments experience that matched its premium, global customer service. Challenges included complex, high-value telephone orders with compliance and liability risks, a fragmented in-store POS setup for different payment types, and the need to avoid downtime or network interruptions that would disrupt sales.

Adyen provided a unified payments platform: Pay by Link for secure phone and off-site payments, mobile POS so staff can take payments anywhere, consolidated support for multiple payment methods, and a 4G fallback to prevent outages. The result was faster implementation, stronger security and liability protection, more elegant service for VIP customers, streamlined operations, and uninterrupted, scalable payments that support continued growth.

Watches of Switzerland

Mark Isitt

Group IT Director