Case Study: Guzman y Gomez achieves faster checkouts and smoother peak‑time operations with Adyen

Serving up the fastest, tastiest dining experience in Singapore

Guzman y Gomez (GYG) is a fast‑paced Mexican QSR that has grown to multiple locations across Singapore. The team faced friction from slow order-taking and poor communication with kitchen operations, time‑consuming end‑of‑day reconciliation and rising demand for contactless, hygienic payments during COVID-19—challenges that risked long queues and operational errors during peak meal times.

By integrating Adyen’s POS solution with their Revel system, GYG saw immediate improvements: transactions now complete in seconds, contactless and mobile payments are seamless, and reconciliation is automated. The result was reduced transaction times and errors, eradicated revenue leakage, simpler shift reports for managers, smoother peak‑time operations and greater agility to scale and adapt to changing customer payment preferences.

Guzman y Gomez

Josh Bell

Principal & GM