Case Study: ROLLER achieves streamlined platform payments and richer guest experiences with Adyen

ROLLER - Customer Case Study

ROLLER, a global software platform for attractions and entertainment venues, launched ROLLER Payments to improve the payment experience for its customers and their guests. As its business expanded, ROLLER needed a way to streamline operations, support local payment methods, and connect payment activity across online, in-app, and in-person channels while also reducing fraud and improving guest experiences.

Adyen implemented Adyen for Platforms and Unified Commerce, giving ROLLER a single integration and centralized view of transaction data linked to each guest. With Adyen, ROLLER gained real-time insights into metrics like basket size, authorization rates, and conversion rates, while enabling easier refunds, upsells, and upgrades across channels. The result was higher acceptance rates, reduced fraud, and better customer service, helping ROLLER’s clients create more seamless and revenue-driving guest experiences.

ROLLER

Will Nicholson

Head of Payments