Case Study: Rhapsody International achieves streamlined global payments and improved subscriber retention with Adyen

Rhapsody International - Customer Case Study

Rhapsody is a global music-streaming service offering ad-free access to more than 32 million songs in over 30 countries. Facing fierce competition and tight margins, the company identified billing problems and fragmented international payments as major drivers of subscriber churn and set out to find a single, reliable payments partner that could support many local payment methods, simplify reporting, and reduce friction for customers.

Rhapsody selected Adyen’s single global platform, which supports hundreds of payment methods and currencies, to start in Brazil and roll out to other regions. Adyen delivered straightforward pricing, integrated reporting, bank and card network relationships, and contractual flexibility—helping Rhapsody cut billing-related churn, gain faster insight into customer issues, and confidently launch new products like the low-cost unRadio.

Rhapsody International

Scott Engel

Director of E-Commerce, Payments, and Risk