Case Study: Kinepolis Group achieves unified commerce and streamlined global payments with Adyen

Kinepolis and Adyen bring unified commerce to the entertainment industry

Kinepolis, a Belgian cinema chain with 110 multiplexes across Europe, the US and Canada, faced operational complexity as it scaled: dozens of local payment providers, 537 manned POS and 368 kiosks in Europe, and fragmented governance that hindered agility and growth. Leadership set out to simplify IT and payments to reduce friction, improve customer experience and enable faster expansion.

Kinepolis consolidated all online and in‑store payments onto Adyen’s single platform, replacing terminals and unifying transaction data. The switch delivered real‑time transaction visibility, simpler contract management, faster issue resolution, support for contactless and upcoming one‑click payments, easier activation of local payment methods, and lower operating costs—streamlining operations while enhancing the customer and treasury experience and enabling smoother international growth.

Kinepolis Group

Bjorn Van Reet

Chief Information Officer