Case Study: Just Eat Takeaway achieves 86% faster payment rollouts with Adyen

Just Eat Takeaway's payment upgrade delivers 86% faster rollouts and perfect customer experience scores

Just Eat Takeaway (JET) wanted to fix inconsistent checkout flows and payment options across markets to create a smoother customer experience. To do that, JET worked with Adyen on a unified payments and checkout upgrade.

Adyen helped JET unify payments across borders and add more local payment methods, digital wallets, and instant payment options. The result was an 86% faster rollout of new payment features, a 1.5% average increase in checkout-to-order conversion, and a perfect customer experience score from the Baymard Institute. JET also saw higher tips, fewer unused vouchers, and less time spent on PCI compliance and payment operations.

Just Eat Takeaway

Yasmin Ferdousbarin

Product Director Fintech