Case Study: eBay reduces fraud and risk with Adyen

How eBay reduces fraud and risk with a global payment partner

eBay, the global online marketplace, needed a better way to manage massive payment volumes while reducing fraud and risk across transactions, merchant onboarding, and seller payouts. As payment traffic grew, eBay had to balance strong fraud protection, compliance, and smooth approval of legitimate payments, and partnered with Adyen for global payment processing and risk management.

Adyen implemented an AI- and machine learning-driven solution covering payments fraud mitigation, seller fraud mitigation, payment optimization, and performance monitoring. The approach helped eBay process payments internally and seamlessly while improving fraud detection and trust at scale; eBay was handling about $80BN in payments volume, underscoring the measurable impact and importance of getting risk controls right.

eBay

Gary Thompson

GM, Community and Experiences