Case Study: Casper achieves seamless pop-up retail experiences with Adyen

How Adyen helped Casper build a dream pop-up business

Casper, the New York City ecommerce company known for its mattress-in-a-box, expanded into brick-and-mortar last fall with 15 pop-up stores across North America. The retailer faced a clunky point-of-sale setup where staff checked out customers using laptops and the online checkout flow, creating end-of-day backlogs and unnecessary complexity for in-store sales.

Casper partnered with Adyen to build a streamlined “point of sleep” system that brought the best parts of its website into retail, minimizing steps and decisions for floor staff. The seamless payments solution reduced operational friction, letting associates focus on customer conversations anywhere in the store and making considered purchases feel more natural.

Casper

Elinor Shram

Experience Design Manager