Case Study: On Japan achieves higher productivity and approval rates with Adyen Unified Commerce

Game On Maximizing multi-channel retail potential in Tokyo

On Japan, the Tokyo-based sportswear retailer, wanted to maximize its multi-channel retail experience while keeping service consistent across online and in-store channels. The challenge was connecting these channels into one seamless customer journey and supporting diverse payment preferences. Adyen’s Unified Commerce and in-person payments helped On Japan bring all sales into a single system and launch checkout-less payments in its Asia-Pacific flagship store.

Using Adyen, On Japan integrated online and offline payments on one platform, giving the team end-to-end control over transactions and a more streamlined store experience. The result was higher productivity and higher approval rates, along with a more flexible, technology-enabled checkout experience tailored to local customer needs. On Japan said Adyen’s system was simple, adaptive, and helped deliver the high-performance retail experience it wanted.

On Japan

Kayoko Matsumura

Service Excellent Specialist