Case Study: Delivery Hero cuts chargebacks 78% and halves false positives with Adyen RevenueProtect

Delivery Hero teams up with Adyen to block fraudsters, not customers

Delivery Hero is a global food-delivery marketplace operating across five continents that connects local restaurants with diners. As the business grew, so did fraud and chargebacks—draining resources and risking a "high-risk" designation that could hurt authorization rates—prompting Delivery Hero to seek a targeted payments and risk solution.

Working with Adyen since 2012, Delivery Hero deployed Adyen’s RevenueProtect to create data-driven, business-specific risk rules and added Dynamic 3D Secure for high-value German transactions. The combined approach cut overall chargebacks by 78%, reduced false positives by 50%, and delivered 60% fewer chargebacks in Germany with no hit to conversion; Adyen’s unified platform also made it easy to add local methods like SOFORT (now 10% of German orders) and supports Delivery Hero’s plans to scale globally.

Delivery Hero

Kathrin Renner

Senior Payment Manager