Case Study: United Utilities achieves over £2m in savings with AdviserPlus HR digital transformation

United Utilities cuts HR costs by 30% with AdviserPlus

The customer, United Utilities, embarked on an HR digital transformation to improve performance and efficiency. Their challenge was that the classic Ulrich shared service model was missing a focus on line managers, and improving line manager capability was critical. They partnered with the vendor AdviserPlus for outsourced HR advice and guidance.

AdviserPlus provided a service including expert HR advisory, coaching, and proactive case management for United Utilities' employees and line managers. The solution delivered significant results, including a 30% reduction in HR costs and estimated savings of £2.15 million from proactively managing long-term absence. Additionally, 98% of managers reported improved confidence and knowledge. AdviserPlus enabled HR to deliver more value for less cost.

United Utilities