Case Study: Starbucks UK cuts absence rates by 10% with AdviserPlus employee relations transformation

Starbucks UK cuts absence rates by 10% with AdviserPlus

Starbucks UK partnered with AdviserPlus to implement its empower® employee relations transformation solution, supported by an HR Advice Line. The goal was to streamline HR processes, build manager capability, and reduce HR escalations to improve the overall employee experience.

The AdviserPlus solution included a case management system, digital guided journeys for managers, and direct access to ER specialists. This led to a 10% reduction in absence rates within 12 months, returning 15,000 hours to frontline service. Furthermore, 52% of all ER sickness case actions were managed digitally by managers, freeing HR to focus on strategic priorities.

Starbucks UK