Case Study: Sainsbury's empowers line managers and streamlines employee relations with AdviserPlus empower®

Sainsbury's self-serves 63% of ER cases with AdviserPlus

The customer, Sainsbury's, partnered with the vendor AdviserPlus to digitally transform its HR and employee relations processes. The challenge was to empower line managers to handle cases independently, reducing the need for HR intervention in straightforward matters and improving overall efficiency.

AdviserPlus implemented its empower® solution, which provided user-friendly, digitally guided journeys for managers to self-serve employee relations and short-term sickness cases. The results were significant, with 63% of ER cases and 70% of short-term sickness cases now managed by line managers without HR involvement. This transformation improved consistency, provided real-time visibility through analytics, and allowed Sainsbury's HR to focus on more strategic initiatives.

Sainsbury's