Case Study: Network Rail achieves real-time COVID-19 HR support with AdviserPlus

Network Rail supports 3,000 managers through COVID-19 with AdviserPlus

Network Rail, the owner and operator of Britain's railway infrastructure, faced the significant challenge of managing an unprecedented volume of COVID-19 related employee concerns. They needed to provide consistent, up-to-date guidance to their line managers while also gaining real-time visibility into the pandemic's impact on their workforce to ensure service continuity and meet stringent reporting requirements for the Department of Transport. To address this, they partnered with vendor AdviserPlus for its advisory services and reporting dashboard.

AdviserPlus implemented a dedicated advice line and a bespoke real-time reporting dashboard, supported by a constantly updated FAQ resource that served as a single source of truth. This solution provided Network Rail with the ability to support over 3,000 managers throughout the crisis, manage high-volume activity, and gain robust reporting capabilities. AdviserPlus delivered assurance that managers received compliant, best-in-class advice and provided the organisation with the crucial data needed to adjust resources and report to government bodies effectively.

Network Rail