Case Study: Currys achieves 88% manager-led employee relations with AdviserPlus empower®

Currys empowers managers to handle 88% of ER tasks with AdviserPlus

Currys, a retailer with a people-first reputation, sought to transform its employee relations function. They partnered with AdviserPlus to implement its empower® solution, seeking a technology-led approach to deliver best-in-class ER services, actionable analytics, and self-service tools for line managers to improve efficiency.

AdviserPlus provided a solution combining technology with expert adviser support, empowering managers to handle cases. The results were significant, with 88% of ER tasks becoming manager-led within three months. This shift created a 62% reduction in outsourced advice costs and allowed the HR team to focus on strategic initiatives like a comprehensive Equality, Diversity and Inclusion policy overhaul, all driven by newfound data insights from AdviserPlus.

Currys