Case Study: DHL Express enhances digital customer experience with Advisable

DHL Express boosts customer satisfaction by 35% with Advisable

DHL Express, a global leader in express delivery, sought to enhance its digital presence to better serve its e-commerce clients. They faced challenges modernizing their website to communicate their diverse services and needed a dedicated, user-friendly microsite for their key On-Demand Delivery service. They partnered with Advisable, which provided Digital Agency Services, to address these needs.

Advisable designed and developed a fully responsive website and a dedicated On-Demand Delivery microsite, featuring user accounts, multi-country address management, and streamlined order tracking. This solution led to a 35% increase in customer satisfaction, a 28% reduction in operational costs, and achieved 99.9% system uptime alongside enhanced data security for DHL Express.

DHL Express