Case Study: Det Faglige Hus boosts sales and service with Adversus A/S

Det Faglige Hus - Customer Case Study

Det Faglige Hus, a Danish union and unemployment insurance fund, needed a more efficient telephony system to handle both inbound service calls and outbound sales. Their challenge was to minimize member wait times, ensure no leads were forgotten, and boost sales performance, leading them to seek a solution from the vendor Adversus and its software platform.

Adversus implemented its SaaS platform, replacing all desk phones and consolidating inbound and outbound activities into a single digital system. The solution featured automated callback campaigns via the Journey module, integrated SMS communication, and dynamic performance tracking. This provided the sales team with a huge advantage in controlling the entire process. As a result, Det Faglige Hus saw a 15-20% increase in overall sales compared to the previous year and achieved a new level of data control and operational stability with Adversus.

Det Faglige Hus

Stefan Fyhring

Team Manager