Case Study: All Ears achieves accessible, efficient fundraising with Adversus Dialer

All Ears - Customer Case Study

The customer, All Ears, is a company that conducts fundraising for NGOs and other organizations and employs agents who are primarily blind or visually impaired. Their challenge was that their previous software was not sufficiently advanced for efficient work processes; they required a more powerful dialer solution that remained highly accessible. They chose the Adversus Dialer from the vendor, Adversus A/S.

Adversus implemented a tailored, accessible version of its dialer software, making specific adjustments like a chronological loss order to ensure it was intuitive for visually impaired users. The solution allowed All Ears' employees to work just as efficiently as those without a visual impairment, providing them with a fully accessible and user-friendly system for their telemarketing and fundraising operations.

All Ears

Emil Utzon

Sales Director