Case Study: Ascension Healthcare recovers $100K in unbilled payments with Advarra's Clinical Conductor CTMS

Ascension Healthcare Recovers $100K in Unbilled Payments

Ascension Healthcare migrated from a manual system to Advarra’s Clinical Conductor CTMS in 2016 to address billing visibility across roughly 100–125 active trials. A four-member accounting team uploaded historic data to identify discrepancies in standard visits and add-on optionals; the challenge was that their old system made reconciling and billing those optionals impractical, leaving significant unbilled payments.

Using Advarra’s Clinical Conductor CTMS integrated at both site and central-office levels, Ascension performed a targeted reconciliation and visualization of billing data, enabling them to bill and recover more than $100,000. The solution made optimized billing routine, saved time and money system-wide, and improved sponsor support.

Ascension Healthcare

Michelle Smith

Research Business Analyst