Case Study: Pumps & Controls doubles revenue and improves customer service with Advantive Inform ERP

Technology that aided in doubling revenue and increasing customer service

Pumps & Controls, a distributor of industrial supplies, faced challenges with operational inefficiency and a need for automation to support its growth and maintain high customer service levels. To address this, the company partnered with vendor Advantive (referred to as DDI System in the case study) and implemented their Inform ERP solution, which included integrated CRM and warehouse management features.

By implementing Advantive’s Inform ERP and its integrated WMS, the company streamlined operations, drastically reduced warehouse errors, and gained powerful customer insights. The solution from Advantive enabled Pumps & Controls to double its revenue to over $10 million annually with the same staff, while solidifying its reputation as a customer service leader.

Pumps and Controls

Troy Welch

President/CEO