Case Study: Tarheel Paper Company boosts sales efficiency and customer service with Advantive's Inform ERP

Tarheel Paper Company - Customer Case Study

Tarheel Paper Company, a janitorial and packaging distributor, faced significant challenges with its previous software, which lacked support for multiple locations and advanced sales tools. This caused high frustration for their field sales team and hindered the company's growth. They turned to vendor Advantive and its product, DDI Inform ERP software, to find a solution.

Advantive's Inform ERP provided Tarheel Paper with advanced sales tools, analytics, and email marketing capabilities. The solution gave field sales reps mobile access to customer-specific pricing and information, leading to a decreased error rate and diminished frustration. While an exact metric was not provided, the new tools energized the sales team, increased profitability, and improved operational efficiency, allowing the company to successfully manage its expansion into a three-location operation.

Tarheel Paper Company

Ted Shelton

Vice President of Operations