Case Study: Supportworks achieves smoother ERP implementation with Advantive's Distribution One

Supportworks - Customer Case Study

Supportworks, a distributor, manufacturer, and support business for home services contractors, faced operational challenges from using three disconnected systems for inventory, warehouse orders, and accounting. This fragmented approach could not support their continued growth, leading them to seek a single, unified platform. They selected the ERP-ONE+ solution from Advantive because it offered the necessary functionality without the extensive customization required by other larger providers.

Advantive implemented their solution using a fully remote process that included virtual training and support. The implementation team provided exceptional remote assistance, maintaining a dedicated virtual meeting room with multiple resources available throughout the day to immediately resolve any issues. This approach resulted in a smooth and focused implementation. The customer was extremely satisfied, specifically praising the high level of attention from the Advantive team and stated they would absolutely recommend them.

Supportworks