Case Study: a North American packaging manufacturer eliminates customer complaints with Advantive InfinityQS

Quality Turnaround Effort Leverages SPC Data to Eliminate Customer Complaints

A North American packaging manufacturer was facing severe quality issues that were generating the highest number of customer complaints in the company, including defects that were shutting down its clients' production lines. The situation was so dire that the potential loss of two major customers threatened to close the entire plant. To address this, the manufacturer partnered with Advantive and leveraged its InfinityQS quality intelligence solution to uncover the root causes.

Advantive's solution implemented a statistical process control (SPC) methodology to collect and analyze defect data, which quickly identified the primary problems. By systematically using this data to guide machine repairs and process adjustments on the production lines, the manufacturer achieved a dramatic turnaround. The results delivered by Advantive included an 86% reduction in overall defects, the virtual elimination of customer complaints, and the site moving from the lowest to the highest quality rank in the company.