Case Study: Ben & Jerry’s improves ice cream quality and cuts reporting time with Advantive InfinityQS

Ice cream perfection from cow to cone

Ben & Jerry's needed to enhance its quality control procedures for manufacturing its super-premium ice cream. The company was relying on a slow and costly paper-based system for tracking key performance indicators, which required manual calculations and was inflexible for both operators and quality personnel. They turned to vendor Advantive and implemented its InfinityQS ProFicient solution to automate data collection and analysis.

Advantive's solution provided real-time monitoring and Statistical Process Control (SPC) analysis, allowing quality teams to make immediate adjustments on the production line. This implementation by Advantive led to significant results, including identified opportunities for cost savings through reduced raw material variation, a higher quality final product, and time savings of eight to ten hours per report that was previously spent on manual calculations.

Ben & Jerry’s

Nina King

Quality Supervisor