Case Study: Children’s Medical Center improves patient satisfaction with Advantive PQ Systems SPC

Children’s Medical Center improves patient satisfaction scores with Advantive SPC

Children’s Medical Center, a pediatric acute care facility, sought to improve its patient satisfaction scores and overall performance. They partnered with Advantive and utilized its PQ Systems SQCpack software for statistical process control to better analyze their data and identify areas for improvement.

Advantive's solution enabled the hospital to convert its performance data into meaningful control charts, facilitating targeted educational interventions. This resulted in improved patient satisfaction in several departments and a significant decrease in insurance claim denials. The measurable impact was recognized by the Joint Commission, which commended the hospital for moving from being data-rich to information-driven.

Children’s Medical Center