Case Study: Automotive Maintenance Center achieves streamlined maintenance flow and improved customer engagement with Advantech DS-370 digital signage solution

Enhancing Maintenance Flow Process and Customer Engagement in Auto Maintenance Centers

Automotive Maintenance Center needed to streamline its maintenance flow and improve customer communication across its service centers. Advantech provided a digital signage solution built around the Advantech DS-370 digital signage player plus dynamic content management and remote monitoring/security software to deliver tailored information from reception through the entire maintenance process.

Advantech implemented an integrated system where entrance cameras send plate numbers to DS-370 players, which update LED welcome boards and FHD displays with real-time queuing, repair timetables, scheduling dashboards and vehicle entry/departure times; administrators can monitor status centrally and perform remote repairs. The Advantech deployment boosted customer engagement with personalized welcomes and progress updates, enabled real-time tracking of vehicles, and reduced onsite maintenance and manual reboots thanks to the DS-370’s fanless, cableless design and remote management.