Case Study: Global Investment Bank improves admin staffing quality and efficiency with Advantage xPO BPO

Global Investment Bank - Customer Case Study

Global Investment Bank partnered with Advantage xPO to address challenges managing temporary administrative assistants. The customer was dissatisfied with candidate quality and resulting hires, had no hiring standard operating procedures in place, and was facing a backlog in invoicing.

Advantage xPO implemented a BPO solution to supply and manage administrative assistants, including on-site program management, customized recruiting and intake calls with managers, bi-weekly coaching for talent, and monthly invoice review and processing. The program delivered positive feedback within six months, improved conversion quality with a 44% temporary-to-FTE conversion rate, increased headcount by 185%, completed SOPs in three months, and cleared the invoice backlog in two months.