Case Study: Multiband Corporation achieves real-time performance visibility and operational efficiency with AdvancePro Technologies

Multiband Corporation - Customer Case Study

Multiband Corporation, the largest DIRECTV master system operator in the MDU market, needed real-time, reliable performance metrics—customer satisfaction, repair calls, and visits-to-resolution—that directly affect how its Satellite and Cable Divisions are paid. To get a single, accessible source of truth and faster operational visibility, Multiband engaged AdvancePro Technologies for a business intelligence/dashboard solution integrated into its Business Intelligence Performance Center (BIPC).

AdvancePro Technologies delivered a visual dashboard suite tied to one data source, rolling out more than 50 dashboards across nine corporate divisions and broadcasting key KPIs company-wide. The solution eliminated duplicated reports, enabled immediate decision-making with real-time alerts, improved staffing predictions (who, where, how many), and drove rising adoption rates—transforming Multiband Corporation’s efficiency and performance visibility.

Multiband Corporation

Joey Mandel

BI Manager