Case Study: The Pain Care Center achieves 90%+ staff efficiency, halves staffing costs and adds 400 patients a year with AdvancedMD

The Pain Care Center - Customer Case Study

The Pain Care Center in Rock Springs, Wyoming is a busy, one-provider chronic pain clinic run by Dr. Jed Shay that serves rural patients who often travel hours for care. Facing outdated paper charts, manual billing, and unreliable scheduling, the small staff struggled with claim denials, lost revenue, high administrative overhead, and frequent turnover that threatened the practice’s ability to operate efficiently.

In 2011 the practice implemented AdvancedMD’s integrated EHR and practice management platform, moving to paperless records, electronic eligibility and claims, and automated patient reminders. Within two years billing time was cut in half, staff costs dropped by 50% while efficiency rose to about 90%, no-shows fell by over 30%, and the clinic was able to add more than 400 patients a year—significantly improving revenue, access to care, and physician confidence.

The Pain Care Center

Jed Shay