Case Study: SAAFE Behavioral Services restores provider productivity and expands telehealth access with AdvancedMD

SAAFE Behavioral Services - Customer Case Study

SAAFE Behavioral Services is a multi-location community health center in Central Florida providing behavioral healthcare to underserved patients with nine providers across three sites. After an initial move to an EHR that failed to deliver, a subsequent EHR left clinicians struggling—daily patient visits fell from an expected 18–30 to 10 or fewer, and a provider even threatened to leave due to inadequate software, prompting leadership to seek a new solution.

SAAFE implemented the cloud-based AdvancedMD suite—EHR with DSM-based charting acronyms, ePrescribing, telehealth, practice management, patient portal, and centralized reporting—which restored productivity and access. Results include a 25% increase in daily encounters (from ~100 to ~125–130 across locations), first-pass claims acceptance rising from the low‑70% to the high‑90% range, billing staff reduced to three, fewer no-shows via telehealth, and faster, data-driven financial and operational decision-making.

SAAFE Behavioral Services

Allen Knox

Chief Financial Officer