Case Study: Dermatology Associates of Eastern achieves major time savings and improved collections with AdvancedMD

Process Improvements Save Time and Improve Patient Relationships

Dermatology Associates of Eastern CT is a high-volume, five-provider dermatology practice in Glastonbury, CT, seeing 100–120 patients a day across medical and cosmetic services. Despite being an AdvancedMD billing client since 2005, the practice struggled with a paper-based checkout and billing process that consumed hours daily, generated frequent claim rejections, and drove up collection costs — all while a small front‑desk team tried to keep up with heavy call and appointment volume.

The practice implemented AdvancedMD’s cloud practice-management tools and integrated PayPros payment processing: electronic charge slips, front‑desk card capture, an Appointment Scheduler and a Missed Visit report shared with the remote billing team. The changes delivered immediate gains — about two hours saved per day for the practice manager, rejections falling from roughly 20–30/week to 1–3/week, faster, PCI‑compliant payment posting and improved cash flow from direct‑pay procedures — plus tighter coordination with the billing team and better operational reporting.

Dermatology Associates of Eastern

Patricia Zambrello

Practice Manager