Case Study: Jayhawk Foot & Ankle Clinic achieves an 88% reduction in patients in collections and 25% increase in patient volume with AdvancedMD

Jayhawk Foot & Ankle Clinic - Customer Case Study

Jayhawk Foot & Ankle Clinic, a two‑physician podiatry practice serving more than 8,000 active patients across a central office and four satellites in the Kansas City metro and surrounding areas, struggled with fragmented billing for five locations in two states. Unreliable in‑house software and an ineffective outsourced biller led to frequent outages, claim denials, lost Medicare payments, poor financial visibility, and high numbers of patient accounts in collections.

In 2014 Jayhawk implemented AdvancedBilling from AdvancedMD to unify multi‑location billing with remote access, automated claim‑scrubbing, and centralized denial management. Within a year they cut patients in collections by 88%, increased patient volume by 25%, achieved higher first‑pass claim acceptance and faster payments, and gained the reporting and uptime needed to improve cash flow and focus on patient care.

Jayhawk Foot & Ankle Clinic

Brooks Young

Jayhawk Foot & Ankle Clinic