Case Study: Derbyshire Health United achieves faster response times and fewer hospital admissions with Advanced's Adastra

Derbyshire Health United Improves Response Times and Reduces Hospital Admissions with Adastra

Derbyshire Health United (DHU), a social enterprise providing healthcare services, faced the challenge of an inefficient patient management system that was causing long call times and limited information access for its award-winning RightCare© scheme. This was particularly problematic given the increasing demand from an aging population with complex health needs. DHU selected the Adastra patient management system from Advanced to address these growing pressures and improve patient care.

The solution provided by Advanced, Adastra, enabled immediate access to patient care plans, streamlining call handling and clinical assessments. This resulted in calls being answered within 60 seconds and a significant reduction in expensive hospital admissions. The system also enhanced information sharing across regional health services, saving patients from repeating their information. Advanced’s Adastra proved to be a flexible and easy-to-use tool that was crucial for maintaining high-quality, cost-effective care.

Derbyshire Health United

Debi Slack

Manager