Case Study: Cikule Trucking achieves 95% customer satisfaction and real-time ETAs with Advanced Tracking Technologies

GPS Technology helps Logistics Company Enhance Customer Service

Cikule Trucking, a drayage and logistics provider in the Greater Chicagoland region with a 12‑vehicle fleet, faced the daily challenge of delivering accurate ETAs and coordinating complex ocean and rail moves to avoid delays and lost time. After reviewing GPS providers, they chose Advanced Tracking Technologies to provide GPS tracking so they could offer customers real‑time ETAs and improve communication between drivers, destinations, and clients.

Advanced Tracking Technologies rapidly deployed GPS units across Cikule Trucking’s fleet, enabling real‑time ETAs, automated billing and IFTA‑compliant reporting. The solution helped Cikule achieve a 95% customer satisfaction rating, drove more repeat business and referrals, eliminated paperwork for accounting, and improved overall operational visibility and efficiency.

Cikule Trucking

David Lampl

Operations Manager