Case Study: San Francisco International Airport achieves accessible guest services with Advanced Kiosks

San Francisco International Airport delivers one of the most accessible guest service kiosks with Advanced Kiosks

The San Francisco International Airport sought a next-generation digital concierge solution from Advanced Kiosks to enhance passenger experience and accessibility. As one of the busiest airports in the U.S., the challenge involved creating a custom self-service kiosk that could withstand high traffic, provide critical guest services, and set a new benchmark for full ADA accessibility across both hardware and software, all while navigating stakeholder changes and global travel disruptions.

Advanced Kiosks engineered a complete solution featuring a durable airport kiosk, the Zamok Concierge UI, and certified accessible hardware. The outcome was one of the most accessible guest service kiosks in the industry, validated by stakeholders and disability advocates. This project reinforced Advanced Kiosks’ reputation as a strategic, end-to-end technology partner and established a flexible framework now deployed across multiple sectors.

San Francisco International Airport