Case Study: Reno Housing Authority improves self-service access with Advanced Kiosks

RHA reduces front desk traffic and speeds form submissions with Advanced Kiosks

The Reno Housing Authority (RHA) faced challenges with high lobby traffic and long wait times, limiting staff capacity. Residents and applicants needed an independent way to pay rent, submit forms, and navigate online portals. To address this, RHA partnered with Advanced Kiosks for a self-service solution.

Advanced Kiosks implemented a public access kiosk powered by ZAMOK software, enabling users to pay rent, complete digital forms, scan documents, and access community resources. The solution reduced front desk traffic, improved operational efficiency, and provided faster form submissions for residents, especially those with limited internet access.

RHA