Case Study: Pittsburg Housing Authority streamlines document intake with Advanced Kiosks

Pittsburg Housing Authority speeds document intake with Advanced Kiosks and reduces paperwork errors

The Pittsburg Housing Authority faced a significant challenge with an outdated, manual paperwork process that was inefficient, error-prone, and overwhelmed its staff. This issue was further highlighted by the pandemic, which created a need for a touchless and secure document workflow. To address this, they partnered with Advanced Kiosks to implement a modern solution.

Advanced Kiosks deployed a Document Kiosk equipped with its Kiosk Office Suite system. This solution digitized document intake through scanning, provided residents with time-stamped digital receipts, and seamlessly integrated with the Authority's document management software to automatically route files. The implementation resulted in faster, more secure document processing with minimal staff involvement, a greatly improved resident experience, and reduced errors, providing a proven model for digital transformation.

Pittsburg