Case Study: International Flavors & Fragrances streamlines visitor check-ins with Advanced Kiosks

International Flavors & Fragrances cuts tour check-in time by 75% with Advanced Kiosks

International Flavors & Fragrances (IFF) sought to improve visitor management at its Citrus Innovation Center. The center needed an automated solution to handle frequent group tours and unannounced walk-ins efficiently, provide real-time host notifications, and deliver a professional, branded experience without overwhelming its staff. To meet this challenge, they worked with vendor Advanced Kiosks to implement a Greeter Visitor Management System.

Advanced Kiosks provided a turnkey Monolith kiosk powered by its ZAMOK software. The solution streamlined check-in for pre-registered guests and walk-ins, sent instant host alerts, and displayed engaging on-brand content. This resulted in a 75% reduction in group check-in time, 100% of hosts receiving alerts within 10 seconds, and a consistently high-quality experience for visitors, allowing staff to focus on hospitality.

International Flavors & Fragrances (iff)