Case Study: DC Housing Authority improves resident self-service access with Advanced Kiosks document kiosks

DC Housing Authority improves resident self-service with Advanced Kiosks across 20+ years of proven government solutions

The DC Housing Authority sought to improve resident access to housing services but faced challenges including residents' lack of easy computer access, high demand for staff assistance for document submission, and language barriers. To address this, they worked with vendor Advanced Kiosks to implement a document-focused self-service kiosk solution.

Advanced Kiosks delivered a system allowing residents to independently access RentCafe, scan and upload documents, and connect to staff via VOIP calling, all with multilingual on-screen guidance. This solution created a more accessible and efficient service experience for residents, reducing operational strain and providing a scalable foundation for future enhancements, including AI-powered assistance.

DC Housing Authority