Case Study: Atlanta Housing Authority cuts resident document intake time with Advanced Kiosks

Atlanta Housing Authority cuts document intake from 30 minutes to 5 with Advanced Kiosks

The Atlanta Housing Authority, which serves thousands of residents across the metro area, faced significant challenges with overwhelmed front desk staff. They were handling 70-75 walk-in visitors daily, with residents waiting up to 30 minutes just to submit routine paperwork. To modernize document intake and reduce strain on personnel, they partnered with Advanced Kiosks for a self-service solution.

Advanced Kiosks deployed a Document Kiosk powered by Zamok software, creating a self-service portal for document scanning and upload. The solution reduced routine document intake interactions from 30 minutes to approximately 5 minutes. This freed front desk staff to focus on higher-value assistance and provided residents with 24/7-ready access to services, effectively managing the 19,000 annual visitor transactions.

Atlanta Housing Authority