Case Study: Ada County Sheriff’s Office improves visitor services with Advanced Kiosks

Ada County Sheriff’s Office reduces wait times with Advanced Kiosks

The Ada County Sheriff's Office faced challenges managing a high volume of public visitors needing various services, with paper-based workflows slowing processing and increasing staff workload. They partnered with Advanced Kiosks to implement a comprehensive Visitor Management System to modernize access and improve security and efficiency.

Advanced Kiosks delivered a unified kiosk system that guides visitors through digital check-in, form completion, and service requests, integrating VOIP calling and badge printing. This solution eliminated paper forms and streamlined operations. The result was a transformed visitor experience with reduced wait times and confusion, while staff saw a reduced manual workload, allowing them to focus on higher-priority tasks.

Ada County Sheriff’s Office