Case Study: 10 Federal Self Storage achieves 24/7 automated self-service with Advanced Kiosks

10 Federal Self Storage boosts leasing from 35 to 48 units with Advanced Kiosks

10 Federal Self Storage, a self-storage company, faced challenges with its traditional staffing model which limited customer access to after-hours leasing and account services, causing facility leasing rates to plateau. They partnered with vendor Advanced Kiosks to implement a secure, intuitive system for 24/7 customer self-service.

Advanced Kiosks delivered a solution using their Freestanding and Compact Power kiosks, integrated with credit card processing and their ZAMOK management software. This allowed customers to rent units, make payments, and access support at any time. The results included an immediate increase in leasing volume from 35 to 48 units in the first month, reduced staffing costs, and improved customer satisfaction through 24/7 access.

10 Federal Self Storage