Case Study: Hispanic Counseling Center achieves faster cash flow and 90%–95% of receivables under 90 days with Advanced Data Systems Corporation's MedicsRCM

How MedicsRCM™ Helps a Center that Helps

Hispanic Counseling Center (HCC) is a bilingual, bicultural substance abuse and mental health nonprofit in Hempstead, NY, serving about 1,400 clients monthly across multiple programs. HCC faced complex, multifaceted billing and scheduling needs—multiple payers (including Medicaid), clients in overlapping programs, and extensive reporting requirements—while struggling with long revenue delays and inefficient cash flow.

By partnering with Advanced Data Systems’ MedicsRCM, HCC gained end-to-end revenue cycle management: claims scrubbing and coding guidance, EOB/ERA posting, denial edits/resubmissions, client balance management, and a versatile multimodality scheduler plus on-demand reporting and secure cloud access. The result: nearly 99% first-pass claim acceptance, faster payments and improved collections, and receivables now 90–95% under 90 days (with the majority under 45), delivering stronger cash flow and operational efficiency.

Hispanic Counseling Center

Gladys Serrano

Chief Executive Officer