Case Study: a leading integrated healthcare provider improves office space reservation and reporting with Advance Solutions

Optimizing Office Space Planning with Insights and Reporting

The customer, a leading integrated healthcare provider, faced the challenge of implementing a secure space reservation and vaccination tracking system for its return-to-office plans. A significant hurdle was training their non-technical healthcare staff on the new ServiceNow platform. Advance Solutions was engaged to develop a solution that was both technically robust and easy for all employees to use.

Advance Solutions implemented a user-friendly system on the ServiceNow platform, featuring integrated 3D floor maps, vaccination status tracking, and QR codes for on-the-spot reservations and check-ins. They provided training with common terminology and created dashboards for real-time space utilization reporting. This solution from Advance Solutions enabled a smooth and safe return to the office for all employees, with the client seeing a significant increase in staff returning and expanding their use of the ServiceNow ecosystem.