Case Study: Global Shipping Company achieves unified global service management and reduced risk with Advance Solutions

Expansion highlighted the need to mitigate risk vulnerabilities & unify instances and processes

Global Shipping Company, a major logistics and retail firm, faced significant challenges after an acquisition, including high-risk vulnerabilities from cyberattacks and the complex task of unifying two heavily customized ServiceNow instances across its 20 operating companies. This lack of visibility and process disparity led to operational inefficiencies and low employee satisfaction. Advance Solutions was engaged to lead an enterprise-wide service management initiative to address these issues.

Advance Solutions implemented a unified, scalable ServiceNow solution by starting from scratch and emphasizing out-of-the-box configuration over customization. This approach, delivered in just six months, reduced customizations by 90% and cut upgrade time from five weeks to two. The project resulted in a 15% improvement in operational efficiency and provided comprehensive global asset visibility, significantly reducing the company's risk profile.